Refund policy

FINAL SALE POLICY

At J’Adore, we thoughtfully curate each piece in our collection with care, focusing on luxury resale items that are preowned and selected for their quality, condition, and timeless appeal. Because of the unique and often one-of-a-kind nature of our merchandise, all purchases are considered final sale.

While we are unable to offer returns, exchanges, or refunds once an order has been placed, we truly appreciate your understanding and support of our curated preowned luxury selection.

PRODUCT DETAILS & CONDITION

We are committed to providing clear and accurate descriptions, photographs, measurements, and condition details for every item. As a luxury resale boutique, many of our designer handbags and accessories are preowned and may show gentle signs of prior wear consistent with their history, age, and previous use.

We encourage you to review all product details and images carefully to ensure confidence in your purchase.

QUESTIONS BEFORE PURCHASE

We want you to feel fully informed and confident when shopping with us. If you would like additional photographs, measurements, or further details about any preowned item, please don’t hesitate to reach out prior to completing your purchase. Our team is always happy to assist.

ORDER ISSUES

In the event that you receive an incorrect item or your order arrives damaged, please contact us as soon as possible so we can promptly review the situation and provide appropriate assistance.